Privacy Policy
Privacy Policy
This Privacy Policy is effective upon 25 May 2018.
This Privacy Policy aims to give you information on how we collect and process your personal data.
The RUPERTSANDERSON.COM website, mobile app and any other means of collecting personal data are controlled by Rupert Sanderson Shoes Limited, referred to as “we”, “us” or “our” throughout this Privacy Policy. We are the primary data controller for the purposes of this website and our registered office is 19 Bruton Place, London W1J 6LZ, United Kingdom.
It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.
We may amend this Privacy Policy at any time by posting the amended terms herein. All amended terms automatically take effect 30 days after they are posted. We will announce any material changes and their rationale to this Privacy Policy through email.
Scope
This Privacy Policy describes our collection, use, disclosure, retention and protection of your personal data. It applies to any RUPERTSANDERSON.COM web or mobile view where this Privacy Policy appears.
By navigating to a RUPERTSANDERSON.COM website or mobile view, by transacting and by registering an account, you are agreeing to the terms of this Privacy Policy.
Rupert Sanderson Shoes Limited is the data controller of your personal data and is responsible for the collection, use, disclosure, retention and protection of your personal information in accordance with the General Data Protection Regulation.
Rupert Sanderson Shoes Limited may transfer your personal information outside of the European Economic Area to our group companies and authorised third parties. Where we use third party service providers based outside of the European Economic Area, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. Where we use third party service providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
Collection and cookies
We collect, process and retain personal information from you and any devices you may use when you navigate to a RUPERTSANDERSON.COM web or mobile view, by transacting, by registering an account and otherwise interacting with us.
We may also collect personal information from you if you physically enter one of our stores or attend an event.
Cookie Name | Cookie Description |
---|---|
See this link for a full list: https://www.shopify.co.uk/legal/cookies |
These cookies are set by our e-commerce platform and are essential to facilitate normal user activity. |
o_subscribe_dismiss |
This cookie lets us know that you do not want to be prompted to sign-up to our mailing list. |
store_location |
This cookie lets us know which online store location you have selected. For example, 'United Kingdom'. |
Cookie Name | Cookie Purpose |
---|---|
ga, gac_, gid, HashedUId |
These cookies are dropped by our partner Google Analytics for traffic and user behaviour analytics. |
Third-party cookies used for retargeting
Disabling these advertisements
Partner Name | What its cookies are used for |
---|---|
Doubleclick, Google Analytics, Google AdWords, Facebook, Instragram |
Cookies and social-media tools
Flash cookies
Managing cookies
Use
We use the personal information we collect to: provide and improve our services, provide you with a personalised experience on our sites, contact you about your account, provide you customer service, provide you with personalized advertising and marketing, and detect, prevent, mitigate and investigate fraudulent or illegal activities.
We process personal data for purchases, payments, customer support and fulfilment to enable us to perform our contract with you; where your contact details and transactional information are processed.
We process personal data relating to your interaction (transactions, site visits, app usage) with RUPERTSANDERSON.COM to enable us to personalise your experience with RUPERTSANDERSON.COM. This processing constitutes profiling under the GDPR and we process your personal data in this way as it is in our legitimate interest to offer you a personalised experience on our sites and to provide you with personalised advertising and marketing.
We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. Where a legal requirement obliges the retention of personal data for a specific minimum period, we will retain data for at least that period. When we determine the maximum retention duration of any personal data we hold we do so with regard to our legitimate interests to retain data, our obligation under GDPR to minimise data we hold with what we do hold as personal data being kept proportionate; the nature, and sensitivity of the personal data and the potential risk of harm from unauthorised use or disclosure of your personal data.
We use and retain your personal information to provide, improve and personalise our service to:
- Offer you site content that includes items and services that you may like and to keep track of your basket
- Customize, measure and improve our services
- Hold views between web and mobile sites, deep linking and device linking
- Provide other services requested by you as described when we collect the information
Where we have the right to do so, we shall use and retain your personal information to personalise communications, to contact you, either via email, telephone, social media, text messages or postal mail in order to inform you of account activity, delivery fulfilment and marketing related activity.
We use and retain your personal information to prevent, detect, mitigate and investigate fraudulent or illegal activities. This will involve the machine learning based statistical analysis which permits the identification of buying patterns which allow us to further personalise your experience.
We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. After it is no longer necessary for us to retain your personal information, we dispose of it securely according to our data retention and deletion policies.
Your rights
The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information.
You can submit your rights servicing request here.
Managing preferences
You can control how we send personalized marketing, by channel and by frequency, from the Manage Preferences section of a registered account.
Accessing Manage Preferences allows you to control how we communicate with you. If you do not wish to receive marketing communications from us, you can unsubscribe from the link in the email you received, or by changing your Marketing Preferences.
Disclosure and security
We may disclose your personal information to legal entities within the RUPERTSANDERSON.COM group of undertakings, and to third authorised third parties. We do not disclose your personal information to third parties for marketing purposes.
We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We minimise the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.
In so doing we may disclose your personal information to authorised third party service providers who help us to provide our services such as:
- Payment providers to facilitate purchases
- Fulfilment providers to facilitate order management, packaging and delivery
- Marketing and advertising providers in order to personalise your experience
We do not disclose your personal information to third parties for marketing purposes.
Where legally compelling grounds exist, we may also disclose your personal information to governmental and law enforcement agencies, and otherwise in the defence of legal claims.
We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
If we were to be acquired by another company, we may share information with them and we will require that company to agree follow this Privacy Policy with respect to your personal information.
Klarna
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
Questions
If you have a question about this Privacy Policy, please contact: customerservice@rupertsanderson.com or Rupert Sanderson Shoes Limited, 19 Bruton Place, London W1J 6LZ, UK.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the data protection supervisory authority in the UK (www.ico.org.uk).
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Previous versions of this Privacy Policy can be found here.